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Terms and Conditions

Please read through these terms and conditions carefully.
In making an online purchase through this website, you are agreeing to these terms and conditions.
These Terms and Conditions do not affect your statutory rights under the sale of goods.


Delivery

The final price quoted on the payment page is the price of the goods including delivery to a single UK mainland destination only. Please contact shop@alexandrawoods.com to obtain a quotation and to arrange delivery to alternative destinations. We aim to deliver within 1-2 weeks of receipt of your order.  All items are subject to availability. Although we aim to stock every item, we cannot always guarantee that every item is in stock. If an item is out of stock we will advise you of an anticipated delivery date.

Damage and loss in transit

In the unlikely event that goods are lost or damaged in transit, please advise us immediately so that we can arrange replacement goods. Please keep all relevant documentation and note any details of damage on the delivery note. If the package itself is damaged, please note this when signing for the goods before you open the package. To avoid additional costs, please do not return damaged goods unless requested to do so.

Terms and Conditions

Currency 

All prices shown in this website are in pounds sterling GBP.

Returns

If you have changed your mind and wish to return an item, you must inform us of your decision within 10 days of receipt. The item must not be used and must be 'as sold' when returned to us, the item must be in the exact condition as it was originally despatched by us. Once you have informed us, you have 28 calendar days to return the item at your own expense. Once we receive the un-used 'as sold' item, we can issue a full refund for this item.
Please obtain a proof of posting, goods returned to us but are lost in shipping remain your responsibility.

Display of information 

We aim to ensure that product information displayed on this website is accurate. However, due to colour display variations in computer monitors, slight variations in the actual items may occur. Data entry errors or other technical problems may lead to inaccurate prices being displayed, in such cases it is not required to honour this price. If we discover or are informed of an error relating to your order, we will contact you to advise and confirm that you still wish to proceed.

We cannot be held responsible for material displayed on third party websites or other written material.
Terms and Conditions

Confidentiality

We undertake all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not forward your details to third parties. We may use your email address to advise you of new products and services, unless instructed otherwise in writing.
Payment is made through Paypal, providing an independent secure transaction service, therefore your payment card details are not divulged to us.

Legal 

All transactions undertaken through this website are governed by the laws of England and Wales. Any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English courts. Alexandra Woods's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Alexandra Woods to the customer.


Day and residential courses 

Course fees are non refundable. We reserve the right to cancel a course if undersubscribed. In the unlikely circumstance of a course being cancelled, you will receive a full refund. You are advised to take out holiday insurance in case you are unable to attend the course due to unforeseen circumstances.

Copyright

All content is subject to copyright and owned by Alexandra Woods, all rights reserved.


Alexandra Woods
alexandrawoods.com